What is Cognitive Automation?
Cognitive Automation is carrying out information-intensive processes based on software bringing intelligence. Cognitive Automation is associated with Robotic Process Automation (RPA) as the conjecture between Cognitive Computing and Artificial Intelligence or AI. It extends and improves the range of actions by leveraging the Artificial intelligence (AI) technologies that are co-related with Robotic Process Automation (RPA). Cognitive Automation gives leverage for cost-saving and customer satisfaction while giving more benefits in the accuracy of complex business processes, which include the use of unprocessed information.
CA or Cognitive Automation is a set of tools and technologies that can take business capabilities to another level by polishing its functions and adding accuracy in the processes of the business, which is dependent on the increasing data loads.
The development of cognitive Automation is focused on the vital learning features, highlighting the three areas:
- RPA (robotic process automation), a cost-friendly way to automate the several back end repeated tasks and administrative processes, allowing the employees to attend the other tasks
- AI (Artificial Intelligence) to gain an insight and to offer the solutions to the business problems using machine learning algorithms, data, and analytics.
- NLP (Natural Language Processing) helps to engage employees and clients by using conversational systems and virtual assistants.
The AI application and machine learning to a client and business process start with the establishment of the data platform. You can consider it as a data ingestion project to connect data access to the external system (social media) and internal system (CRM), using the algorithm services to connect and enrich the processes of cognitive Automation.
It shows the result as the multiple predicted algorithms for the retention of clients. The algorithms for financial and health-related purposes are developed using partnerships with other external vendors.
For engaging customers or employees using NLP, conversational systems or virtual assistants such as Alexa or chatbots can be efficient and helpful. For instance, to perform simple transaction procedures or to fulfil the request for information by the customer, a chatbot can be beneficial as it can give the customer proper guidance or around the open enrollment, it can answer the questions of the employee. Automating these simple repetitive tasks can lead to significant profits in operational efficiency and can free employees from other essential tasks.
As we know, cognitive Automation or CA is processed using machine learning and, in particular, subfield deep understanding. We found the knowledge of fundamental concepts without the overly technical knowledge that is important to understand what can be gained from the cognitive automation applications.
While general artificial intelligence or AI, as referred to by scientists, is still a future concept, machines are still an exception at a few tasks. As a matter of fact, the machines are outperforming the humans while mimicking our own abilities when it comes to precision and efficiency with proper training given:
- As referred to image processing or Computer vision for seeing
- For reading optical Character Recognition is also known as OCR
- NLP or Natural Language Processing to Comprehend the Information
- Sound Processing Abilities for Listening or Verbal Data
The technicalities of machine learning and cognition automation is still another topic that we cannot cover at the moment. But we will put some of them in context and highlight some examples where cognitive Automation (CA) has been redefining the processes and work of businesses.
As we discussed before, the success of the cognitive automation tool key success is not just in the execution of the system but also in processing and turning the raw data files into structured documents. Data is finally integrated with the remaining system landscape by extracting the unstructured data from the business and then processing and shaping it into a standardized format.
In addition to that, the cognitive Automation or CA tools are able to understand and classify the different PDF documents. Based on the types of documents received the cognitive Automation allows you to automatically trigger the various actions. These are the two examples where you can tell the benefits of using cognitive Automation to leverage your business.
Traditional Automation is a technology that is decades old and is based on APIs and programming which integrates with different systems. In this form of Automation, the developers need to understand the target system, and this is the main difference between traditional Automation and cognitive Automation. Since cognitive Automation mimics the actions of the users, it is designed to perform the tasks in the complex levels of the underlying applications.
Today the businesses are looking to grow and take rewards from intelligent automation technologies in the process automation of business. Cognitive Automation fits this picture perfectly and outperforms traditional Automation by performing repetitive tasks with efficiency using Artificial Intelligence (AI) and ML or Machine Learning capabilities.
As a result of this, a robotic digital workplace that uses the bots working alongside and in synergy with the human employees as its workforce, doing their individual work tasks that they are best suited for.
Cognitive Automation or CA has created new efficiencies that improve the quality of a business while making its tasks more accurate. As every industry is putting cognitive Automation to its base operations, the digital and business strategies are transforming. There has been an increasing interest in CA or cognitive Automation with more advanced capabilities and intelligent tools.
The expected rise in the global RPA market is to reach 3.11 billion USD by the end of 2025. At the very time, the AI or Artificial intelligence market that is at the core of cognitive Automation is p[redicted to extend to USD 191 billion by the year 2024. With such predictions of growth, The potential of reshaping the working processes of business can be seen in both cognitive Automation and RPA.
While both RPA and Cognitive Automation tend to make businesses more competent and efficient, they represent the intelligent automation continuum from two ends. The RPA at the core of Continuum refers to software that is easily programmed to perform tasks given by humans, and on the other hand, cognitive Automation can mimic the thoughts of humans and actions to manage and process large data volumes with more efficiency, consistency, and accuracy. It allows the intelligence to perform the processes by leveraging different algorithms and technological approaches.
How Cognitive Automation Transforms Business?
Nowadays, a lot of businesses face several challenges, from increasing efficiency to enhancing decision making and customer loyalty while staying competitive. Mentioned before are just some of the problems that companies face.
Cognitive Automation has proven to be efficient and effective in addressing the key problems of companies by supporting them in processing their daily activities as well as their whole business optimization with more efficiency.
The advantages of cognitive Automation include improvement in compliance and overall quality of business with more excellent stability and lower errors but to implement the CA to your business. You will need more than this article. 3STechLabs has professional teams that help provide you with the necessary guidance that can help to make your business implement CA properly through IOT and get advantage from it. So, contact them today for growth.